Holistic care for expatriate patients
We take care of your health when your life crosses borders
Living in different countries involves changes in language, culture, climate and healthcare systems. These factors can directly influence health and cause uncertainty, especially for people who move for work, family or personal reasons.
The Expatriate Patient Unit at Ruber Internacional Hospital offers comprehensive, accessible care tailored to those who are pursuing their life goals far from home. Our model combines clinical excellence, state-of-the-art technology and constant human support to ensure a clear, safe and barrier-free healthcare experience.
A model designed for those who live between cultures
Expatriates face challenges that go beyond accessing a healthcare centre: life changes, administrative procedures, new customs and reduced social networks. All of this can impact their physical and emotional well-being.
To respond to these needs, the Unit is based on three pillars:
1. Evidence-based medicine
High-value diagnosis and treatment, with specific protocols for international travellers and residents.
2. Human and continuous support
Guidance and support throughout the care process, both for the patient and their family.
3. Communication without barriers
Multilingual team and a single point of contact to coordinate clinical care, insurance, logistics and documentation. This allows cultural or language differences to be overcome and makes it easier to care for groups with diverse languages and customs.
- Prevention and travel medicine
Pre-travel assessment, risk evaluation, vaccination and early diagnosis of symptoms related to travel or environmental adaptations. - Continuity of care for chronic diseases
Personalised coordination so that treatments are not interrupted when changing countries, ensuring stable and safe care. - Mental health and cultural adaptation
Specialised psychological support for stress, family distance, disruption of routines or professional challenges associated with expatriation.
Ruber Internacional Hospital has an International Team that acts as a liaison between patients, families and all hospital departments.
We manage:
- Appointments and coordination of specialities
- Translations and interpreting
- Documentation and payment guarantees
- International insurance procedures
- Relations with companies, embassies and consulates
- Medical repatriation
This system reduces time, avoids friction and ensures a smooth care experience.
Health is a strategic factor for the success of any international assignment.
That is why we collaborate with Global Mobility and Human Resources departments to design customised solutions:
- Specific protocols for expatriate employees
- Check-ups adapted to the destination country
- Travel medicine and vaccinations
- Prevention and wellness programmes
- Psychological support
- Multilingual information and materials
- Preferential care circuits
Digitalisation allows us to offer continuity of care wherever the patient is located.
The Unit integrates:
- Teleconsultation by video call or telephone
- International second opinions
- Remote monitoring of chronic diseases
- Access to the Patient Portal for reports, tests and medical communication
Digital care maintains the same standards of quality and proximity as face-to-face consultations.
From the first contact to the possible return to the country of origin, the Expatriate Patient Unit offers comprehensive support that includes interpretation, administrative advice, accompaniment to consultations, proactive follow-up and emotional support.
The entire experience is designed to make the patient feel accompanied, informed and secure throughout the entire care process.
We are working on integration with international monitoring platforms, cybersecurity improvements, process simplification and ongoing training for our teams.
The aim is to move towards global care that accompanies the patient beyond geography.
- Team of Dr. María Arántzazu Álvarez de ArcayaTeam Leader: Dr. María Arántzazu Álvarez de ArcayaCentro Médico Paseo de la HabanaSpecialty: Internal Medicine91 457 77 64 / 91 387 50 64 / 91 387 52 78