Rights

  1. To receive healthcare appropriate to their medical condition and within the capabilities of the centre, without discrimination on the grounds of age, sex, ideology, religion or socioeconomic status.
  2. To have their personality, human dignity and privacy respected, without distinction on the grounds of religious beliefs.
  3. To be informed at all times about their health status and to receive clear and understandable information regarding the diagnosis, treatment, prognosis and progression of their condition, as well as the different therapeutic options available and the nature of the risks associated with each of them. This right is guaranteed by the physician responsible for their care.
  4. To know the names of the professionals responsible for their care, as well as the person or persons to whom they may address questions or submit complaints regarding matters that are not strictly medical.
  5. To have the confidentiality of their health information respected, particularly all information relating to their medical condition and stay at the hospital.
  6. To have their privacy protected.
  7. To have information provided to family members or other persons closely connected to them, to the extent expressly or implicitly authorised by the patient. If the patient does not wish information to be provided to a close family member, they must expressly inform their physician.
  8. To be informed of the use, where applicable, of diagnostic or therapeutic procedures for teaching or research purposes. Such use must never entail any additional risk to the patient’s health. In all cases, the patient’s written consent will be required.
  9. To freely choose, after receiving appropriate information, among the clinical options presented by the physician responsible for their care, except:
    • When the patient does not have the capacity to make such a decision, in which case the decision will be made by their legal representative or a person with a family or de facto relationship with the patient.
    • When there is an immediate and serious risk to the patient’s physical or mental integrity and it is not possible to obtain their authorisation. Whenever circumstances permit, family members or persons closely connected to the patient will be consulted.
    • When there is a risk to public health.
    • When expressly required by law.
  10. To refuse the prescribed treatment and to withdraw informed consent, except in the circumstances described above. Such a decision must be recorded in the patient’s medical record.
  11. To express in writing, in advance, their wishes and instructions regarding healthcare, particularly through Advance Healthcare Directives or Prior Instructions, to be taken into account should circumstances prevent them from expressing their wishes personally.
  12. To receive written documentation concerning their medical care, to receive a discharge report at the end of their stay at the centre, and to submit any suggestions or complaints they consider appropriate regarding the operation of the centre directly to the Patient Services Department.

Responsibilities

  1. To provide accurate and truthful information regarding their condition and state of health and to cooperate in obtaining such information, particularly when required for reasons of public interest or in connection with the provision of healthcare.
  2. To comply with the centre’s rules, cooperate with its proper operation, take care of its facilities and treat both staff and other patients with respect.
  3. Upon admission, to provide the details of the person responsible whom the centre should contact if necessary, as well as the details of the organisation or entity responsible for covering the expenses arising from their stay.
  4. In the event of a complaint, to use the procedures and channels established for this purpose.
  5. If the patient decides to leave the centre against medical advice or on their own initiative, they must sign a "Voluntary Discharge" document releasing the centre from any liability arising from this decision.
  6. Smoking is prohibited in all areas of the centre. Patients are reminded that smoking is seriously harmful to health, in accordance with Law 42/2010 (commonly known as the second Spanish "Anti-Smoking Law").
  7. Once they have been duly informed and any questions have been answered, to sign the appropriate consent form for the procedure they are to undergo or, if they refuse the proposed treatment, the document formally recording their refusal.
  8. Patients are responsible for the safekeeping of their personal belongings. They are advised not to bring valuables to the hospital. The Hospital will not be responsible for money or personal belongings belonging to patients and/or accompanying persons.
  9. To actively participate in their own safety by following the instructions of healthcare professionals, taking appropriate precautions to prevent falls and cooperating with active patient identification procedures whenever requested.